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Intake Assessment & Referral Unit

‚ÄčOVA operates a call center, referred to as the Intake Assessment and Referral Unit (IARU), Monday through Friday 8:00am to 4:30pm at 800.563.6399. Calls are answered by professional Victim Assistance Coordinators who are available to assist with any questions related to victims' rights and the services available.

The IARU team takes their time with each individual who contacts OVA. Crime victims/survivors will never be rushed off the phone. Advocates will provide Pennsylvania-specific information at the state level, assist with safety planning, make referrals to local county programs, empower survivors to build resilience and reach their goals, and convey overarching best practices on honoring victims' rights.

Prefer to connect with OVA online? Use the Contact Us form or email


Read more about safety planning.

Read more about trauma and self-care.

Read more about allyship.

Check out mobile apps for crime survivors and providers